555g Casino
Privacy Policy

555g Casino is committed to protecting the privacy of all users who interact with our online gaming platform. This Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines.

The Policy explains in plain, readable terms: what personal data 555g collects when you register and use our services; the purposes for which that data is processed; the parties with whom data may be shared; the security measures in place to protect it; how long we keep it; and what rights you have as a data subject.

This Policy forms part of the overall agreement between you and 555g, alongside the Terms & Conditions and Responsible Gaming Policy. Where a conflict exists between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

For the purposes of the Data Privacy Act of 2012, the data controller responsible for personal data processed in connection with 555g.bio is 555g Casino, operating the online gaming platform at 555g.bio and serving the Philippine market.

555g has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy regulations. For data protection enquiries, requests, or complaints, you may contact the DPO via the contact details provided in Section 16 of this Policy.

555g collects personal data in the categories described below. The specific data points collected in each category depend on the features you use and the stage of your relationship with 555g.

555g does not intentionally collect sensitive personal information (as defined under Section 3(l) of the DPA) such as health data, political or religious beliefs, or genetic/biometric data beyond what is strictly necessary for identity verification (i.e., a facial image matched against an ID document where required by KYC procedures).

555g collects personal data through the following means:

• Direct submission: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to surveys;
• Automated collection: Technical data collected automatically through cookies, log files, and similar tracking technologies when you access 555g.bio (see Section 11 for full cookie details);
• Payment processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay when you initiate a deposit or withdrawal — limited to what is necessary to confirm transaction completion;
• Third-party identity verification providers: Where 555g uses a regulated third-party KYC service to verify government-issued ID documents, that provider may share verification status and document data with 555g;
• Gaming software providers: Game studios providing content on the 555g platform may share session-level activity data (round outcomes, RTP session statistics) with 555g for accounting, dispute resolution, and responsible gaming monitoring purposes.

555g processes personal data for the following purposes:

• Account creation and management: To register your account, verify your identity and age, maintain accurate account records, and manage your login credentials;
• Service delivery: To provide access to all gaming products and features on the 555g platform, process deposits and withdrawals, and maintain your transaction history;
• Regulatory compliance: To fulfil obligations under PAGCOR's licensing requirements, the Anti-Money Laundering Act (AMLA) as amended, and the Data Privacy Act of 2012, including transaction monitoring, suspicious activity reporting, and record-keeping;
• Fraud prevention and security: To detect and prevent fraudulent activity, identify prohibited multi-accounting, monitor for suspicious login patterns, and protect the integrity of the 555g platform;
• Customer support: To respond to support enquiries, investigate and resolve disputes, and maintain records of communications for quality assurance and compliance purposes;
• Responsible gaming: To monitor gaming activity for indicators of problem gambling, enforce account-level spending limits and self-exclusion requests, and fulfil 555g's duty of care obligations;
• Personalisation and service improvement: To tailor the gaming experience, surface relevant game recommendations, and improve platform performance based on aggregated usage data;
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to Players who have consented to receive such communications (see Section 14).

555g processes personal data on the following legal bases under the Data Privacy Act of 2012:

• Performance of a contract: Processing necessary to register your account, deliver gaming services, and process payments is required to fulfil 555g's contractual obligations to you as a Player;
• Compliance with a legal obligation: Processing required to fulfil KYC, AML, and PAGCOR regulatory obligations, regardless of your consent;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of 555g's legitimate interest in maintaining a safe and compliant gaming environment, balanced against your privacy interests;
• Consent: Processing for direct marketing communications is carried out only on the basis of your explicit, freely-given, informed consent, which you may withdraw at any time.

555g shares personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay receive transaction data necessary to process your deposit and withdrawal requests. These providers operate under their own privacy policies and applicable financial regulations;
• KYC and identity verification providers: Regulated third-party verification services receive identity document data for the purpose of completing age and identity verification as required by KYC obligations;
• Game studios and software providers: JILI, PG Soft, Pragmatic Play, and other studios may receive a pseudonymous player identifier and session data necessary to operate games, resolve technical disputes, and conduct required RTP auditing;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities as required by applicable law or valid legal process;
• Professional advisers: Legal counsel, auditors, and insurers, subject to confidentiality obligations, where access to personal data is strictly necessary for their engagement;
• Technology service providers: Cloud hosting, cybersecurity, analytics, and communications providers acting as data processors under written agreements that bind them to process data only on 555g's instructions and in compliance with the DPA.

Where 555g transfers personal data to recipients outside the Philippines — for example, to cloud infrastructure providers or internationally-headquartered game studios — such transfers are conducted in accordance with Section 21 of the Data Privacy Act and the NPC's cross-border transfer rules. Transfers occur only where: (a) the recipient country offers an adequate level of data protection as recognised by the NPC; or (b) appropriate safeguards are in place, such as contractual clauses approved by the NPC; or (c) the transfer is necessary for the performance of your contract with 555g.

You may request information about the specific safeguards applied to any cross-border transfer by contacting 555g's Data Protection Officer as detailed in Section 16.

555g retains personal data for as long as is necessary to fulfil the purposes set out in this Policy and to comply with applicable legal obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your active account relationship with 555g plus a reasonable period thereafter to handle any post-closure disputes or regulatory enquiries;
• Financial and transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLC record-keeping requirements under Republic Act No. 9160 as amended;
• KYC documentation: Retained for a minimum of five (5) years from the date of account closure or the last transaction, whichever is later, as required by applicable AML regulations;
• Support communications: Retained for three (3) years from the date of the communication for quality assurance, dispute resolution, and compliance purposes;
• Marketing consent records: Retained for the duration of the marketing relationship and for a reasonable period thereafter to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 555g's data deletion procedures, unless retention is required by a specific legal obligation or ongoing legal proceedings.

555g implements appropriate technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 555g servers;
• Encryption of personal data at rest on 555g's database infrastructure;
• Access controls limiting database and system access to authorised personnel on a role-based, need-to-know basis;
• Multi-factor authentication requirements for all internal systems containing personal data;
• Regular security vulnerability assessments and penetration testing;
• Breach detection monitoring with defined incident response procedures;
• Staff training on data protection obligations and secure data handling practices.

While 555g employs these measures, no online system can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been accessed without your authorisation, please contact 555g support immediately via live chat at 555g.bio.

555g uses cookies and similar tracking technologies on the 555g.bio platform. Cookies are small text files placed on your device when you access a website. They enable 555g to recognise your browser, maintain your login session, remember your preferences, and collect analytics data about how the platform is used.

555g uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the platform — login session management, security tokens, load balancing. These cannot be disabled without affecting core functionality;
• Functional cookies: Store your preferences such as language settings, game display options, and responsible gaming tool configurations to improve your experience;
• Analytics cookies: Collect aggregated, anonymised data on how visitors navigate the platform — page views, session length, game category popularity — to help 555g improve the platform;
• Security cookies: Used to detect and prevent fraudulent account activity, including identifying suspicious login patterns associated with your session.

555g does not use third-party advertising or behavioural targeting cookies. You can manage cookie preferences through your browser settings. Disabling certain cookie categories may affect the functionality of the 555g platform. By continuing to use 555g.bio, you consent to the use of cookies as described in this section.

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to personal data held by 555g:

To exercise any of these rights, please contact 555g's Data Protection Officer using the contact details in Section 16. 555g will respond to verified requests within thirty (30) days, extendable by a further fifteen (15) days for complex requests with prior notification. 555g will not charge a fee for reasonable requests. Identity verification will be required before personal data is disclosed or modified in response to a data subject request.

Where 555g is unable to fulfil a request — for example, where data retention is required by law — 555g will explain the reason in writing. You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.

Age verification is a mandatory component of the KYC process for all 555g accounts. Any account where the registered user is subsequently found to be under the age of 21 will be immediately suspended and all associated data deleted to the extent permitted by applicable AML record-keeping obligations, with any deposited funds returned to the originating payment method.

If you believe that a person under the age of 21 has registered an account on 555g, please notify us immediately via the contact details in Section 16 so that we may take appropriate action.

555g sends promotional communications — including bonus offers, reload notifications, VIP tier updates, and platform news — only to Players who have explicitly opted in to receive such communications at the time of account registration or subsequently through their account marketing preferences settings.

You may withdraw your consent to receive marketing communications at any time by: (a) updating your communication preferences in your 555g account settings; or (b) clicking the unsubscribe link included in any promotional email from 555g; or (c) contacting 555g support via live chat. Withdrawal of consent takes effect within 5 business days of your request.

Please note that transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory responsible gaming messages — are operational communications sent on the basis of your account contract with 555g and cannot be disabled without closing your account.

555g reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes are material — meaning they affect your rights, the categories of data we collect, the purposes for which we use it, or the parties with whom we share it — 555g will notify registered Players via the email address associated with their account at least fourteen (14) days before the revised Policy takes effect. For non-material clarifications and corrections, the revised Policy takes effect immediately upon publication.

Your continued use of the 555g platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept a revised Policy, you should discontinue use of the Platform and may request voluntary account closure.

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data by 555g, please contact our Data Protection Officer through the following channels:

• Live Chat (preferred): Available 24/7 at 555g.bio — average response time 3–5 minutes; request to speak with the DPO team for data privacy matters
• Email: [email protected] (plain text — not a clickable link) with subject line: "Data Privacy Request"
• Languages: English and Tagalog

If you are not satisfied with 555g's response to a data privacy complaint, or if you believe that 555g is not processing your personal data in compliance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to file an NPC complaint is available through the NPC's official channels.